When an announcement was sent wrongly or had wrong information, you can recall it and remove it from your employees' messages if you have View, Edit/Add, and Delete permissions for the Announcement feature.
However, if the announcement is more than 7 days old, you cannot recall it.
To recall an announcement:

• In the SeaTalk Admin Center, navigate to Application > Announcement.
• Click the channel that has the announcement you want to recall.
• To the right of the announcement you want to recall, click the Recall icon. Under the Status column, you can view its status and how many employees already viewed the announcement.

• In the dialog box, click Recall. The announcement will revert to a draft status. You can rework the announcement and send it again.

If you have any feedback, please reach out to the Product Manager at cooper.xuyuan@shopee.com via email or SeaTalk.