This pertains to announcements as a channel. If you are looking for announcement in group chats, please view this article instead.

When you set up an announcement channel, you select the employees in the channel and the name and avatar for the channel. When you or another SeaTalk admin make an announcement in the channel, a message is sent to the selected audience.

Permissions needed

• Announcement: View, Edit/Add, and Delete permissions

Before you start

• Understand the type of announcements you want to make.
• Understand the audience you want to have (i.e., which departments and employees).

Create an announcement channel

• In the SeaTalk Admin Center, navigate to Application > Announcement.
• In the upper right, click Add Channel.
• To upload an avatar, click the Avatar field and select an image. This will appear in the SeaTalk mobile app for employees who will receive messages from the channel.
• Enter the channel’s name.
• Enter a description of the channel.
• To designate an owner for the channel, click the Owner field and search and select an employee.
• To select the employees who will receive messages from the channel, click the Audience field and select the departments. The employees in these departments selected will receive the announcements.
  • To include employees who aren’t in the selected departments, click Whitelist and select the employees you want.
  • To exclude employees in the selected departments from receiving the announcements, click Blacklist and select the employees you want.
• To prevent employees from messaging the channel, toggle the Allow Single Chat switch off. In any case, messages sent can only be accessed by the employee themselves.
• To prevent the channel from being added to a group, toggle the Allow Adding to Group switch off. Only channel owners can add a channel to a group chat and when added, the channel currently doesn’t affect the group chat. 
• Click Add. The channel will be created.

Edit an announcement channel

• In the SeaTalk Admin Center, navigate to Application > Announcement.
• Hover over the channel you want to edit and click the pen icon. You can also delete a channel by clicking the bin icon.
• To upload an avatar, click the Avatar field and select an image. This will appear in the SeaTalk mobile app for employees who will receive messages from the channel.
• Enter the channel’s name.
• Enter a description of the channel.
• To designate an owner for the channel, click the Owner field and search and select an employee.
• To select the employees who will receive messages from the channel, click the Audience field and select the departments. The employees in these departments selected will receive the announcements.
  • To include employees who aren’t in the selected departments, click Whitelist and select the employees you want.
  • To exclude employees in the selected departments from receiving the announcements, click Blacklist and select the employees you want.
• To prevent employees from messaging the channel, toggle the Allow Single Chat switch off. In any case, messages sent can only be accessed by the employee themselves.
• To prevent the channel from being added to a group, toggle the Allow Adding to Group switch off. Only channel owners can add a channel to a group chat and when added, the channel currently doesn’t affect the group chat. 
• Click Edit. The channel will be created.

If you have any feedback, please reach out to the Product Manager at cooper.xuyuan@shopee.com via email or SeaTalk.