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FAQs
Check our frequently asked questions
Account & Security
- FAQ | Can I use the same SeaTalk account from multiple devices? FAQ | What's the difference between SeaTalk software version and web version? FAQ | How can I install the Mac/PC version SeaTalk? FAQ | Can I sign in to SeaTalk Web on two different devices at the same time? FAQ | How to login to SeaTalk Web? How to scan a QR code? FAQ | Why QR code didn't work? Nothing happens after I scan the QR code and click log in FAQ| Why does the SeaTalk Web kick me out every morning and I need to log in again? FAQ | What should I do if I change my phone number? FAQ | What can I do if I forgot my security passcode? FAQ | What should I do if there's a "unusual login activity" of my account? FAQ | Can I join other companies without using my company email? FAQ | I'm not receiving the verification SMS FAQ | How to join my company on SeaTalk? FAQ | I cannot read QR code FAQ | What should I do if I forgot my password? FAQ | How to update SeaTalk?
Contact
- FAQ | How do I add new friends or invite friends to SeaTalk? FAQ | I sent a "Add friend" to a user while there's no friend requests in my list. Why? FAQ | Can I add new friends from my mobile contacts? FAQ | Why is my contact list empty? Why does SeaTalk not help me add all my team members automatically? FAQ | How to add contact outside of my organization? FAQ | How to allow people to find me? FAQ | Where to find my organization QR code?
Messenger
- FAQ | Why I cannot see some colleagues' exact last seen time? FAQ | What is the meaning of the blue/green check symbols near each chat bubble? FAQ | Why I can only preview images in SeaTalk? When I click on it, it shows "Image Unavailable". FAQ | Can other people in my conversation see my translated sentences? FAQ | Where can I set up translation language in SeaTalk? FAQ | What is the difference between "delete" and "recall"? FAQ | How can I stop group members from adding or removing people in my group? FAQ | I bought a new phone, why all my chat history is gone after I log in to my new phone? FAQ | What should I do if I send inappropriate message? FAQ | What kind of message can I send in Whisper Mode? FAQ | What is "Whisper Mode"? FAQ | How to add my own stickers?
Notification & Privacy
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